Business advisory

As organisations seek to gain advantage in the economic recovery, business operations have come into the spotlight and demand for optimal cost management and customer-centric processes has never been greater.

We bring our capabilities in management and process improvement, to help companies optimise their entire value chain, finding the best way to reduce waste, lower costs and increase value using an approach that delivers sustainable benefits.

Our clients need their value chain functions to drive business growth for the organisation and we work with them to achieve this, transforming their capabilities to be agile and responsive to constantly changing conditions.

Potential issues

• You want to know how your costs compare to the competition, how your operations could be even more competitive and what the best opportunities for profit improvement are
• You are considering outsourcing and want to assess the pros and cons for your business
• You want to develop and maintain a culture of continuous cost containment, without damaging the business through periodic 'slash and burn' cost-cutting
• You need to understand how to interact with both existing and new customers efficiently
• You wish to optimise your supply chain to reduce the cost of procuring goods and services and cost of supply to customers
• You want to know how to achieve maximum production efficiency throughout
• You want to improve the effectiveness of the corporate centre

How we can support you

• Develop an efficient and sustainable business model that is responsive and competitive, and can be flexed to suit different economic conditions
• Reduction of operating costs and minimisation of waste to enhance profitability
• Elimination of activities that do not add value to the business
• Develop an effective supply chain that supports the efficient flow of goods from suppliers through to customers
• Reduction of costs and improved service through the use of shared service centres and outsourcing (including moving activities offshore)
• Improved procurement processes, organisational redesign and working capital reduction
• Corporate centre focused on value adding activities

Services

• Operations Improvement
  
• Cost Management 
  
• Procurement and supply chain
  
• Revenue growth and customer management 
  
• Service Transformation
  
• Property

Operations Improvement

We deliver sustainable improvements across our client's businesses working with them to make the most of their resources,securing delivery of high quality products and services that meet the needs of customers and stakeholders.

We explore the root causes of problems and use tried and tested methodologies to identify and implement opportunities for improvements. Benefits include reduced costs, lean and efficient processes, improved throughput times, reduced waste and increases in the quality of outputs and in customer service.

Cost Management

Right now, our clients are focused on reducing operating costs and making sure that their businesses are operating as effectively and efficiently as possible.

We review current financial and operational performance, assessing the efficiency and effectiveness of processes and existing technologies and establishing the opportunities for improvement, including outsourcing.

Our approach puts an emphasis on people and culture as much as it does on processes, structure and technology. It makes sure performance is managed and benefits are realised as costs are reduced and profitability improves.

Whether your focus is on reducing operating costs, identifying immediate tangible saving opportunities or obtaining a better understanding of the profitability of your products and services, we have specialists in this area who can understand you current cost management and control processes, identify cost saving measured and implement changes in a way that will drive continuous improvement and sustainable, long-term, cost savings.

Procurement and Supply Chain

With an increase in financial pressures for many organisations, procurement and supply chain costs have become key area of focus. We provide services from sourcing of goods and services to the full internal supply chain processes of our clients.

Full Value Procurement (FVP) is a strategic service that envisions, establishes and sustains a company's ability to derive maximum value and competitive advantage from the procurement and use of external goods and services. It focuses on driving and sustaining performance improvements along two primary dimensions; strategic sourcing and operations improvement.

Through FVP, a company can manage its external spend to create and sustain maximum competitive advantage and process efficiency.

When implemented, it offers sustainable benefits such as reducing transactional and manual activities and costs, external spend, procurement and production cycle time and supply risk. It can also increase internal and external customer satisfaction, supply market service and flexibility, as well as improving overall business planning performance.

Through reviewing the physical supply chain, we are able to support our clients to reduce inventory levels through driving out waste and through improved planning and forecasting; reduce holding, handling and logistical costs; ensure supply chain technology supports the business effectively; and help them to develop and implement long-term supply chain strategies that are effective and support sustainability agendas.

Revenue Growth

Revenue Growth focuses on optimising sales and marketing in order to maintain and grow revenues and profitability in any market conditions.

Making the most of any market opportunity requires an organisation to have capability across the whole revenue growth framework.

From strategy and proposition development, through implementation based on customer insight and efficient sales and distribution, to sustaining performance through effective customer service and operational management, we have experts in these areas who can work with you to deliver sustainable changes.

Service Transformation

Our Service Transformation specialists have significant experience in designing and implementing a step-change in the way services are delivered business-wide to create new service delivery models, for example collaborating where necessary, with external partners or other agencies to meet customer needs

This transformation is customer-centric and creates a more adaptable and responsive organisation, which is more efficient and effective in meeting customer needs

Our experience of working across the public and private sector helps us to provide our clients with a vision and context for how clients can transform to operate more effectively in the current economic climate.

Property

An organisation's real estate portfolio can represent over a third of its assets. This is typically the second largest cost to a business and for some, the largest. Consequently, the implications on the overall business performance of strategic and tactical decisions made with regards to them can be significant.

We help our clients, in both the public and private sectors, to add value to their business through the pro-active planning and management of their physical assets and services to better meet business need and improve the bottom-line

We work with our clients to understand their business requirements for physical assets; operational and financial, and work with them to develop and implement strategies that deliver the right improvements.

Customer relations

Customer relations services are designed to improve the efficiency and effectiveness with which customer needs are met. Allocating or reallocating resources to the critical areas that drive customer value can give instant access to the right information about your customers, track and predict your customers' needs, pinpoint the most profitable customers and give the right levels of customer service. Effective customer relations management can significantly improve sales revenue, profitability and customer loyalty.